Refund Policy

100% Money Back Guarantee

If not dispatched within 5 days from the date of order.

If not delivered in 25 days after dispatch.

7 days easy return policy 

We have taken utmost care in delivering the best quality fitness equipment to our customers. In case of product found to be defective please call our customer care team at 18004258000 (Mon – Sat, 10 am to 5pm) or email to info@propelfitness.in. We will arrange the reverse pickup for the product and issue a new product to the customer at no extra cost.

Eligible :

You received a faulty / defective item.

You received a physically damaged item.

The item is different from what you ordered

Not Eligible : 

Return request is made outside the specified time frame.

Product is damaged because of use or Product is not in the same condition as you received it

Products with tampered or missing serial numbers.

Any part missing from the package you have received including pric tags, labels, original packing and accessories.

Order Cancellation

In case of cancellation of order, the refund would be processed within 2 working days:

If the payment was made by Credit Card or Net Banking, we shall reverse the credit or credit the net banking account of the customer. 

If the payment was made by Cash on Delivery, we would transfer the amount to the customer's bank account. 

Refund will be initiated once the goods have been received and examined in our warehouse. It can get delayed due to public holidays and Sundays.